Terms and Conditions
Terms and Conditions for Man with Van North Harrow
These Terms and Conditions set out the basis on which Man with Van North Harrow provides removal, transport, and associated services within the United Kingdom. By making a booking, using our services, or allowing work to proceed, you agree that you have read, understood, and accepted these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
1.1 "Company" means Man with Van North Harrow, the provider of removal and transport services.
1.2 "Customer" means the person, firm, or organisation that requests or accepts a quotation or order for services from the Company.
1.3 "Services" means any removal, transport, loading, unloading, packing, or related services provided by the Company, including but not limited to household removals, small office moves, and local delivery services.
1.4 "Goods" means the items, effects, and property to be moved, transported, or handled by the Company as part of the Services.
1.5 "Service Area" means the areas in which the Company operates and is prepared to provide Services, which may include North Harrow and surrounding districts as determined by the Company from time to time.
1.6 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.
2. Scope of Services
2.1 The Company provides man and van services for domestic and commercial Customers, including local removals, small-scale relocations, and transport of furniture and personal belongings within the UK.
2.2 The specific nature of the Services to be provided, including the collection and delivery addresses, dates, times, and any additional requirements, will be set out in the quotation or booking confirmation issued by the Company.
2.3 The Company reserves the right to refuse to carry any Goods which it reasonably considers to be hazardous, illegal, unsafe, or unsuitable for transport, including but not limited to explosives, flammable or toxic materials, live animals, perishable goods, cash, jewellery, and high-value items unless expressly agreed in writing.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Company’s accepted communication channels. The Customer must provide accurate and complete information regarding the nature and volume of the Goods, access details at both collection and delivery addresses, and any special requirements.
3.2 Any quotation issued by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation, or charge additional fees, if the information provided is inaccurate, incomplete, or changes before or during the provision of the Services.
3.3 A booking is not confirmed until the Company has expressly accepted it and, where required, the Customer has paid any deposit requested. The Company may decline any booking at its sole discretion.
3.4 The Customer is responsible for ensuring that appropriate parking arrangements can be made at both the collection and delivery points. Any parking charges, fines, or penalties incurred as a result of the move will be the responsibility of the Customer.
4. Access, Parking and Property Conditions
4.1 The Customer must ensure that there is suitable and safe access to the premises at both collection and delivery locations, including any necessary permits or authorisations for parking and loading.
4.2 The Company’s quotation is based on normal access conditions. Additional charges may be applied where access is restricted or significantly more difficult than described, including but not limited to long carrying distances, upper floors without lift access, or inability to park close to the property.
4.3 The Customer must ensure that the premises are in a safe condition for the Company’s personnel to work in. The Company may suspend or decline to carry out Services where it reasonably believes there is a risk to health and safety.
5. Customer Responsibilities
5.1 The Customer is responsible for:
a) Properly packing and securing all Goods, unless the Company has agreed in writing to provide packing services.
b) Ensuring that all Goods to be moved are identified and made available at the time of collection.
c) Disconnecting and preparing appliances and equipment for transport, including draining washing machines and defrosting freezers.
d) Removing fixtures, fittings, or items attached to the walls, ceilings, or property, unless otherwise agreed in writing.
e) Ensuring that no prohibited or illegal items are included in the Goods to be transported.
5.2 The Customer warrants that they are the owner of the Goods or are otherwise authorised to enter into the Contract in respect of the Goods.
6. Payments and Charges
6.1 The Company’s charges will be as set out in the quotation, which may be based on an hourly rate, fixed price, or combination of both, depending on the nature of the Services.
6.2 Unless otherwise agreed in writing, payment is due immediately upon completion of the Services on the day of the move. The Company may require full or part payment in advance, particularly for larger moves or long-distance work.
6.3 If payment is not made when due, the Company reserves the right to:
a) Charge interest on any overdue amounts at the statutory rate applicable in the UK from the due date until payment is made in full.
b) Withhold or suspend Services, including retaining Goods until payment has been received, subject to any applicable legal requirements.
c) Recover from the Customer any costs incurred in enforcing payment, including reasonable legal and debt recovery costs.
6.4 All charges are quoted exclusive of any applicable taxes or government charges, which will be added if and when required by law.
7. Cancellations and Amendments
7.1 If the Customer wishes to cancel or amend a booking, they must notify the Company as soon as possible.
7.2 The Company may apply cancellation charges as follows, unless otherwise agreed in writing:
a) Cancellation more than 7 days before the scheduled move date: no cancellation fee, subject to any non-refundable third-party costs.
b) Cancellation between 7 days and 48 hours before the scheduled move date: up to 50 percent of the quoted price may be charged.
c) Cancellation within 48 hours of the scheduled move date or failure to be present at the agreed time: up to 100 percent of the quoted price may be charged.
7.3 If the Customer wishes to change the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request, but cannot guarantee availability. Additional charges may apply where changes increase the time, distance, or complexity of the move.
7.4 The Company reserves the right to cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, accidents, road closures, illness, vehicle breakdown, or other operational issues. In such cases, the Company will aim to provide as much notice as reasonably possible and, where feasible, arrange an alternative date or time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or rescheduling.
8. Liability for Loss or Damage
8.1 The Company will exercise reasonable care and skill in handling and transporting the Customer’s Goods. However, the Company’s liability for loss or damage is limited as set out in this section.
8.2 The Company will not be liable for loss or damage arising from:
a) Incorrect or inadequate packing by the Customer or by any person acting on the Customer’s behalf.
b) Normal wear and tear, or minor scuffs, scratches, or marks that may occur during handling and transport of Goods or furniture, particularly where items are old, fragile, or previously damaged.
c) Dismantling or reassembling of furniture, or disconnecting or reconnecting appliances, unless specifically agreed and carried out by the Company.
d) Inherent defects in Goods, including structural weakness, instability, or poor condition.
e) Goods not adequately protected or prepared for moving, including fragile or high-value items that have not been specifically identified and packed suitably.
f) Loss or damage arising from acts or omissions of the Customer, their family, employees, or agents.
8.3 The Company’s liability for any loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall be limited to a reasonable replacement or repair cost, subject to a monetary cap per job, as stated in any quotation or confirmation, unless supplementary insurance has been arranged by the Customer.
8.4 The Customer is strongly advised to arrange suitable insurance for their Goods before the move, particularly for high-value or fragile items. The Company does not provide insurance advice and any insurance must be arranged directly by the Customer if required.
8.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services, providing full details and supporting evidence. Failure to notify within this period may prejudice the Company’s ability to investigate and may affect any potential liability.
9. Damage to Property
9.1 The Company will take reasonable care to avoid damage to property, including walls, floors, and fixtures, at both collection and delivery addresses. However, the Customer acknowledges that some risk of minor damage is unavoidable when moving large or heavy items through confined spaces.
9.2 The Company’s liability for any damage to property shall be limited to the reasonable cost of repair, subject to the exclusions and limitations set out in these Terms and Conditions.
9.3 The Company will not be liable for pre-existing damage, defects, or wear and tear, nor for any loss or damage that arises where the Customer has insisted on attempting to move items through spaces that are clearly inadequate or unsafe.
10. Waste and Environmental Regulations
10.1 The Company is not a licensed waste carrier for general rubbish disposal unless expressly stated. The Company will not remove or dispose of household waste, building rubble, or other refuse except by prior agreement and where legally permitted.
10.2 The Customer must not present for removal any items classified as hazardous waste, controlled waste, or regulated materials without prior written agreement from the Company. Such items include, but are not limited to, chemicals, solvents, asbestos, paint, oils, and clinical waste.
10.3 Where the Company agrees to remove certain unwanted items as part of the Services, the Customer confirms that they have the right to dispose of those items and that their disposal will not breach any legal or regulatory requirements.
10.4 The Customer is responsible for any fines, penalties, or liabilities arising from the inclusion of prohibited items in the Goods or from any breach of waste disposal laws caused by inaccurate or incomplete information supplied to the Company.
11. Delays and Waiting Time
11.1 The Company will make reasonable efforts to adhere to agreed dates and times, but these are approximate and may be affected by traffic, weather, or other circumstances beyond the Company’s control.
11.2 Where delay arises as a result of factors outside the Company’s control, including waiting for keys, delays with access, or issues caused by third parties, additional waiting time charges may apply at the Company’s standard hourly rate or as set out in the quotation.
12. Storage
12.1 If storage services are provided or arranged by the Company, separate terms may apply. The Customer will be informed of any such terms before storage commences.
12.2 The Company’s responsibility for the Goods in storage, including any limitations of liability, will be as set out in those storage terms and any applicable storage agreement.
13. Complaints
13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.
13.2 Any formal complaint should be submitted in writing, providing full details of the issue and any supporting evidence. The Company will endeavour to respond within a reasonable period and seek to reach a fair resolution.
14. Limitation of Liability
14.1 To the fullest extent permitted by law, the Company shall not be liable for any indirect, consequential, or special loss or damage, including but not limited to loss of profit, loss of business, loss of opportunity, or emotional distress, arising out of or in connection with the Services or the Contract.
14.2 Nothing in these Terms and Conditions shall exclude or limit the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited.
15. Force Majeure
15.1 The Company shall not be in breach of the Contract, nor liable for any delay in performing or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather conditions, natural disasters, accidents, road closures, strikes or industrial disputes, acts of terrorism, or breakdown of vehicles where all reasonable maintenance has been carried out.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Contract, or the Services provided.
17. General Provisions
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed deleted, but that shall not affect the validity and enforceability of the remaining provisions.
17.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
17.3 The Customer may not assign or transfer any of their rights or obligations under the Contract without the Company’s prior written consent.
17.4 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
17.5 The Company reserves the right to amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract.
