Privacy Policy
Man with Van North Harrow Privacy Policy
This Privacy Policy explains how Man with Van North Harrow collects, uses, stores and protects personal data relating to our customers in North Harrow and surrounding areas. It also explains your rights under the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man with Van North Harrow customers within our service area, including anyone who contacts us to request a quote, makes a booking, or otherwise uses our man and van services. It covers personal data we collect through telephone calls, online enquiries, messaging services, and any other method of communication directly related to our services.
Who we are and our role as data controller
Man with Van North Harrow is the provider of removal and transport services in the North Harrow area. For the purposes of data protection law, we act as the data controller in relation to the personal data that we collect and use about our customers. This means we decide how and why your personal data is processed and are responsible for ensuring it is handled lawfully.
Personal data we collect
We only collect personal data that is necessary to provide our services, manage our relationship with you, and comply with our legal obligations. The types of personal data we may collect include the following.
Identification and contact details such as your full name, postal address, service addresses for collection and delivery, and preferred contact details.
Booking and service information such as details of the items to be moved, property access information, preferred dates and times, and any instructions relevant to the safe and efficient completion of the job.
Communication records such as notes from calls, messages or other communications relating to quotes, bookings, complaints and queries.
Payment information such as payment confirmations and transaction details related to the services provided. We do not store full payment card details when payments are processed via secure payment providers.
Technical and usage data where applicable, such as basic device or connection information if you visit our online pages, limited to what is necessary for security, analytics or service functionality.
How we collect your personal data
We collect personal data directly from you when you contact us for a quote, make a booking, or use our services. This may be by telephone, web forms, messaging services, or in person. We may also receive limited personal data indirectly from third parties where necessary to fulfil a booking placed on your behalf, for example from comparison or referral partners who you have authorised to share your details with service providers.
Lawful bases for processing your data
We process your personal data only where we have a lawful basis under data protection law. Depending on the circumstances, we may rely on one or more of the following lawful bases.
Contract. We process personal data to take steps at your request prior to entering into a contract and to perform our contract with you. This includes handling enquiries, providing quotes, booking jobs, carrying out moves, communicating about your booking, and handling payments.
Legal obligation. We process personal data when necessary to comply with legal obligations, such as maintaining records for tax or accounting purposes, and responding to requests from regulatory or law enforcement bodies where we are legally required to do so.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, ensuring security, preventing fraud, handling complaints, and maintaining appropriate business records.
Consent. In limited situations, we may rely on your consent, for example where we choose to send certain optional marketing communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use your personal data for the following purposes.
To respond to enquiries, provide estimates, and manage your bookings.
To deliver our man and van services, including planning routes, allocating staff, and coordinating collection and delivery locations.
To manage payments, invoicing, and accounting records.
To deal with any complaints, disputes or claims relating to our services.
To maintain and improve the quality and safety of our services and to manage our business operations.
To comply with applicable laws, regulations, and guidance.
Data sharing and processors
We do not sell your personal data. We only share your information where necessary and with appropriate safeguards in place.
Service providers acting as data processors may process personal data on our behalf to help us deliver our services and operate our business. These may include payment processing companies, IT and hosting providers, communication platforms, and administrative or accounting support services. These organisations are permitted to use your personal data only in accordance with our instructions and must keep it secure.
Professional advisers such as accountants, insurers, or legal advisers may receive limited personal data where necessary for advice, auditing, or claims handling.
Authorities and regulators may receive your personal data if required by law, court order, or in connection with legal proceedings, fraud prevention or law enforcement requests.
Where we use data processors located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data in accordance with applicable data protection laws.
Data retention and storage
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.
In practice, this means we will typically retain customer and booking records for a period necessary to manage your relationship with us, handle any complaints or disputes, and comply with legal obligations, including tax and accounting rules. After the relevant retention period has ended, personal data will be securely deleted, anonymised, or otherwise put beyond use.
Data security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data only to those people and organisations who have a genuine need to know it for legitimate business purposes, and ensuring that they are aware of and comply with their data protection responsibilities.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights are not absolute and may be subject to certain conditions and exemptions.
Right of access. You have the right to request confirmation as to whether we process your personal data and to receive a copy of that data, together with certain information about how we use it.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you may request that we delete or remove your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other legal basis for processing.
Right to restriction. You may have the right to ask us to suspend processing of your personal data in certain situations, such as while we consider a request to rectify or erase your data.
Right to data portability. In some cases, you have the right to receive personal data that you provided to us in a structured, commonly used and machine readable format, and to ask us to transmit that data to another controller where technically feasible.
Right to object. You may have the right to object to the processing of your personal data where we are relying on legitimate interests, including profiling related to such interests. We will stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms, or where the processing is required for legal claims.
Rights in relation to consent. Where we rely on your consent for processing, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Exercising your rights and complaints
If you wish to exercise any of your data protection rights in relation to Man with Van North Harrow, or if you have questions or concerns about how we handle your personal data, you can contact us using the usual communication methods you have used for booking or enquiries. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we use your personal data. We encourage you to contact us first so that we can seek to resolve any concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, or legal obligations. Any updates will be effective from the date of publication. You should review this Privacy Policy periodically to stay informed about how we protect your personal data when you use Man with Van North Harrow services in your area.
